What is Personal Information?

Personal information refers to data that identifies an individual, including:

• Characteristics: Name, age, gender, contact details, address, or family status.
• Health Information: Pet health history, medical conditions, or services provided.
• Activities and Preferences: Opinions, feedback, or preferences related to our services.

It does not include publicly available business information (e.g., business address and phone number).

Information We Collect and How We Use It

We collect personal information to provide high-quality veterinary services. Specifically, we may use your information to:

1. Verify your identity.
2. Fulfill legal and regulatory obligations.
3. Schedule and manage appointments.
4. Process billing and payment for services and products.
5. Send health care reminders for your pet.
6. Coordinate referrals to veterinary specialists or diagnostic laboratories.
7. Communicate with boarding, grooming, or training facilities as you authorize.

Without your explicit consent, we will not use your personal information for purposes other than those outlined above.

How We Collect Your Information

We gather your personal information in the following ways:

• Directly from you during registration, appointments, or communications.
• From authorized representatives acting on your behalf.
• From third-party agencies or organizations such as local animal welfare groups.

Consent

Your consent is required for the collection, use, or disclosure of your personal information unless otherwise permitted by law. Consent can be provided in various ways, including:

• Written: Signed consent forms.
• Verbal: Confirmation during conversations or appointments.
• Implied: Continuation of services with the understanding of this policy.

You have the right to withdraw your consent at any time, subject to legal or contractual obligations.

Accuracy and Updates

We strive to ensure your personal information is accurate, complete, and up-to-date. Please inform us of any changes to your contact or personal details to help us maintain accurate records.

Safeguarding Your Information

Royal Vet Clinic implements robust security measures to protect your personal information. These measures include:

• Restricted access to sensitive data.
• Secure storage of records in physical and digital formats.
• Regular employee training on data privacy and confidentiality.

We also require any third-party service providers to adhere to strict confidentiality standards.

Retention and Disposal

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When personal information is no longer needed, we securely dispose of it to prevent unauthorized access.

Access to Your Personal Information

You have the right to access your personal information and request corrections if necessary. To request access or make corrections, please contact us using the details provided below. We will respond to your request promptly and transparently. 

Questions or Concerns

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact our Privacy Officer. We are committed to resolving any issues fairly and effectively.

Privacy Officer Contact Information:

Royal Vet Clinic

Privacy Officer Contact Information:
P.O. Box: XXXX
Doha, Qatar
Phone: +974-4017-5721
Email: frontdesk@royalvetqa.com

This Privacy Policy is effective as of [Insert Date]. Royal Vet Clinic reserves the right to update or modify this policy at any time. Please check our website regularly for any changes.